We believe in transparency. That’s why we created this Privacy Policy to clearly explain how we collect, use and protect your personal information, and the rights you have over your data.
Clear. Transparent. Secure.
We take reasonable steps to protect your personal and project information from unauthorised access, loss, misuse or disclosure.
We use your information to respond to enquiries, provide quotations, manage projects, process payments, communicate with you and deliver our video production and animation services.
A 50% deposit is required before production begins, unless otherwise agreed in writing. We use payment and banking services where necessary to process project payments securely.
Welcome to ExplainersVideo, a professional video production and animation service operated as a sister company/business division of Graphite Work.
At ExplainersVideo, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains what information we collect, why we collect it, how we use it, how we protect it, when we may share it, how long we retain it and what rights you have regarding your personal information.
This Privacy Policy applies to visitors to our website, prospective customers, existing customers, suppliers, business contacts and anyone who communicates with us regarding our services.
Our services may include explainer videos, 2D animation, motion graphics, whiteboard animation, character animation, typography animation, product demonstration videos, SaaS videos, training videos, promotional videos, social media animations and other video production services.
By using our website or providing your personal information to us, you acknowledge that you have read and understood this Privacy Policy.
ExplainersVideo is a sister company/business operation of Graphite Work.
ExplainersVideo provides professional video production, animation and related creative services to clients in the UK and internationally.
For privacy and data-protection purposes, the relevant business entity responsible for your personal information will depend on how your enquiry, contract or project is handled.
Business: ExplainersVideo / Graphite Work
Website: explainersvideo.com
Email: info@explainersvideo.com
Parent/Sister Business Website: graphitework.com
If you have any questions about this Privacy Policy or how we handle your personal information, please contact us using the email address above.
We may collect different types of personal and business information depending on how you interact with us.
When you contact us, request a quotation, place an order or work with us, we may collect:
Full name
Company or organisation name
Job title or position
Email address
Telephone or mobile number
Business address
Billing information
Project requirements
Video scripts and storyboards
Brand guidelines
Logos, photographs, illustrations and other artwork
Voice-over or audio files
Video files and other project assets
Feedback, revisions and project instructions
Information contained in emails, messages and other communications
Information you voluntarily provide through our website contact forms
When you purchase our services, we may collect information relating to your payment, invoice and transaction.
We may use third-party payment providers or banking services to process payments. We do not normally need to store your complete card or banking credentials ourselves when payment is processed by a third-party provider.
Payment providers may process your information according to their own privacy policies and terms.
When you visit our website, certain technical information may be collected automatically, including:
IP address
Browser type
Device type
Operating system
Date and time of website access
Pages visited
Referring website
Approximate geographic information
Website interaction and usage information
Technical and diagnostic information
This information may be collected through website hosting systems, analytics services, cookies and similar technologies.
We may use personal information for the following purposes:
To respond to enquiries
To provide quotations and proposals
To discuss your project requirements
To provide video production and animation services
To prepare contracts, invoices and project documentation
To process and administer payments
To communicate with clients about projects
To manage revisions and approvals
To deliver completed projects
To provide customer support
To maintain business and financial records
To improve our website and services
To understand website usage and performance
To prevent fraud, misuse and security threats
To comply with legal and regulatory obligations
To resolve disputes
To enforce contractual terms
To protect our business, website, systems and clients
To send marketing communications where permitted by law
We will only use your information for appropriate and lawful purposes.
Where UK data-protection law applies, we process personal information using an appropriate lawful basis.
Depending on the circumstances, this may include:
We may process information where it is necessary to enter into or perform a contract with you.
For example, we need your contact and project information to provide a quotation, agree project requirements, produce your animation and deliver the final files.
We may process information where it is necessary for our legitimate business interests and those interests are not overridden by your rights and freedoms.
Examples may include managing client relationships, maintaining business records, improving our services, protecting our systems and preventing fraud.
We may process information where necessary to comply with legal, accounting, tax or regulatory obligations.
Where consent is required, we will ask for your consent before carrying out the relevant processing.
You may withdraw consent where consent is the lawful basis for processing.
The UK ICO recommends that organisations identify and document the appropriate lawful basis for each processing purpose.
As a video production company, we may receive confidential and commercially sensitive materials from clients.
These may include:
Business plans
Product information
Internal presentations
Training materials
Scripts
Storyboards
Brand assets
Marketing materials
Company information
Product demonstrations
Customer information supplied for inclusion in a video
Audio, video and image files
Other materials supplied specifically for a project
We will use these materials primarily for the purpose of completing the agreed project.
Clients should only provide us with information and materials that they are authorised to provide and use.
Where you provide personal information relating to your employees, customers, students, staff or other individuals, you remain responsible for ensuring that you have the appropriate authority or lawful basis to provide that information to us.
We understand that clients may provide confidential business information while working with us.
We will take reasonable steps to protect confidential project information and will not intentionally disclose confidential client information to unrelated third parties except where:
It is necessary to complete the agreed project;
You have authorised us to do so;
We are required to do so by law;
It is necessary to use a service provider involved in delivering the service;
It is necessary to protect our legal rights or business interests; or
Disclosure is otherwise permitted or required by applicable law.
If your project requires a specific confidentiality or non-disclosure agreement, we can consider entering into an appropriate agreement where agreed between the parties.
We do not sell your personal information.
We may share information with trusted third-party service providers where reasonably necessary to operate our business or deliver our services.
These may include:
Website hosting providers
Email and communication providers
Cloud storage providers
Payment and banking providers
Accounting and invoicing services
Website analytics providers
IT and security providers
Professional advisers
Legal advisers
Subcontractors or production specialists working on your project
Other service providers required to complete your project
Where appropriate, we require service providers to handle personal information securely and only for authorised purposes.
We may also disclose information where required by law, court order, regulatory authority or law-enforcement authority.
The ICO states that organisations should explain who they share personal data with, including relevant processors and categories of recipients.
Because we work with clients and service providers internationally, some information may be processed or stored outside the United Kingdom.
Where personal information is transferred internationally, we will take appropriate steps required by applicable data-protection law.
This may include relying on an adequacy decision or using appropriate contractual or other safeguards where required.
Where applicable, information about international transfers and the safeguards used will be provided in accordance with applicable data-protection requirements.
We take reasonable technical and organisational measures to protect personal information against:
Unauthorised access
Accidental loss
Destruction
Misuse
Unauthorised disclosure
Unauthorised alteration
However, no website, email system, cloud storage system or method of electronic transmission can be guaranteed to be completely secure.
Clients should therefore avoid sending highly sensitive information through ordinary email unless it is necessary and appropriate to do so.
We retain personal information only for as long as reasonably necessary for the purpose for which it was collected.
The retention period may depend on:
The nature of the information
The length of the client relationship
The requirements of the project
Accounting and tax requirements
Legal obligations
Contractual requirements
Dispute resolution
Our legitimate business needs
Project files may be retained for a reasonable period after completion for backup, record-keeping, customer-service and business purposes.
We may securely delete or anonymise information when it is no longer reasonably required.
Where a specific legal or regulatory retention period applies, we will retain the relevant information for the required period.
The ICO recommends that privacy notices explain retention periods or the criteria used to determine them.
Our website may use cookies and similar technologies.
Cookies may be used for purposes such as:
Keeping the website functioning correctly
Remembering preferences
Understanding website traffic
Analysing website performance
Improving user experience
Measuring marketing campaigns
Supporting website security
Some cookies may be provided by third-party services.
Where applicable, non-essential cookies will only be used in accordance with applicable cookie and data-protection requirements.
You can also control or disable cookies through your browser settings.
The ICO advises organisations to provide information about cookies and obtain consent for non-essential cookies where required.
We may use analytics services to understand how visitors use our website and to improve our services.
We may also use marketing tools to promote our services.
Where marketing communications require consent, we will obtain consent as required by applicable law.
You can unsubscribe from marketing emails at any time by following the unsubscribe instructions provided in the communication or by contacting us.
We will not use your personal information for unrelated marketing purposes without an appropriate lawful basis.
Our website may contain links to third-party websites, platforms or services.
These websites have their own privacy policies and terms.
We are not responsible for the privacy practices, content or security of third-party websites.
We recommend reviewing the privacy policy of any third-party website before providing personal information.
Depending on the circumstances and applicable law, you may have rights including:
You may request a copy of the personal information we hold about you.
You may ask us to correct inaccurate or incomplete personal information.
You may request deletion of your personal information in certain circumstances.
You may ask us to restrict the processing of your information in certain circumstances.
You may have the right to object to certain types of processing, including processing based on legitimate interests or certain direct marketing activities.
Where applicable, you may request that certain personal information be provided to you in a structured, commonly used and machine-readable format.
Where we rely on consent, you may withdraw your consent at any time.
Withdrawal of consent does not affect the lawfulness of processing that took place before consent was withdrawn.
Your rights may be subject to legal limitations and exceptions.
The ICO identifies access, rectification, erasure, restriction, objection and portability among the relevant individual rights, with the precise availability depending on the circumstances and lawful basis.
If you would like to exercise any of your data-protection rights, please contact us:
Email: info@explainersvideo.com
Please provide enough information for us to identify you and understand your request.
We may need to verify your identity before providing personal information or making changes to your information.
We aim to respond to valid data-protection requests within the time period required by applicable law.
If you have concerns about how we have handled your personal information, please contact us first so that we have an opportunity to investigate and resolve your concern.
You may also have the right to complain to the relevant data-protection supervisory authority.
For UK data-protection matters, this is generally the Information Commissioner’s Office (ICO).
More information about individual rights and privacy obligations is available from the ICO.
Our services are primarily intended for businesses, organisations and professional customers.
We do not knowingly collect personal information from children for the purpose of providing our commercial services.
If you believe that a child has provided personal information to us without appropriate authorisation, please contact us so that we can review the information and take appropriate action.
For video production, animation and other creative projects, a 50% deposit is required before production begins, unless a different payment arrangement has been agreed with the client in writing.
The deposit allows us to allocate production resources, schedule the project and begin the agreed work.
Production will normally begin only after the required 50% deposit has been received and the project requirements have been confirmed.
Unless otherwise agreed in writing, the remaining 50% balance is payable upon completion of the agreed project and before final delivery of the completed production files.
For larger or long-term projects, we may agree a different payment schedule with the client.
The agreed quotation or project proposal should identify the expected scope of work, which may include:
Video duration
Animation style
Script
Storyboard
Voice-over
Music
Sound effects
Number of revisions
Final file format
Delivery requirements
Project price
Estimated production schedule
Any work outside the agreed scope may be subject to an additional charge.
The number of included revisions will depend on the quotation or project agreement.
Additional revisions, major changes to an approved storyboard or script changes after production has started may result in additional charges and/or changes to the delivery schedule.
Project schedules depend on the timely receipt of client feedback, approvals, scripts, brand assets, voice-over requirements and other necessary materials.
If a client delays providing required information or approval, the delivery date may need to be adjusted.
If a project is cancelled after production has started, charges may apply for work already completed and resources already committed.
The treatment of any deposit or outstanding balance will depend on the project status, work completed, agreed contract terms and applicable law.
Any cancellation terms agreed in a written quotation, proposal or contract will take precedence where applicable.
Final production files may be released after all agreed payments have been received.
We may withhold final deliverables where an outstanding balance remains unpaid, subject to the applicable contract and law.
Clients remain responsible for ensuring that they have the necessary rights, licences and permissions to use any material supplied to us.
This may include:
Logos
Images
Fonts
Music
Video footage
Voice recordings
Scripts
Brand materials
Third-party artwork
Other copyrighted materials
Unless otherwise agreed in writing, we do not accept responsibility for infringement resulting from materials supplied by the client.
Ownership and licensing of the final video, source files, artwork, templates, project files, stock assets and other materials will be determined by the agreed quotation, proposal or contract.
We may wish to display completed work in our portfolio, website, social media profiles, showreels or marketing materials to demonstrate our services.
Where a project is confidential, subject to an NDA, or the client has specifically requested that the work not be publicly displayed, we will respect the applicable confidentiality or written agreement.
If you require a project to remain confidential and not be used for promotional purposes, please inform us before or during the project so that the appropriate arrangement can be agreed in writing.
We aim to keep the personal information we hold accurate and up to date.
If your information changes, please contact us so that we can update our records where appropriate.
You should also ensure that any information you provide to us is accurate and that you have the necessary authority to provide it.
We may update this Privacy Policy from time to time to reflect:
Changes to our services
Changes to our website
Changes to technology
Changes to data-protection requirements
Changes to our business processes
Changes to applicable law
The latest version will be published on our website with the relevant Last Updated date.
We recommend checking this page periodically for updates.
If you have any questions about this Privacy Policy, your personal information, your project information or our data-protection practices, please contact us.
ExplainersVideo
Website: explainersvideo.com
Email: info@explainersvideo.com
For matters relating to the wider business:
Graphite Work
Website: graphitework.com
Email: info@graphitework.com
We are committed to handling your information responsibly, transparently and securely.
This Privacy Policy is intended to provide clear information about how ExplainersVideo handles personal information. It is not a substitute for legal advice.
Because ExplainersVideo operates as a sister business of Graphite Work and may work with clients, contractors and service providers in different countries, the exact legal requirements can depend on your business structure, where your clients are located, the services you use, where data is stored and how you process personal information.
We recommend obtaining professional legal or data-protection advice before publishing the final version, particularly regarding your UK GDPR compliance, international data transfers, cookie consent, payment providers, subcontractors and data-retention periods.
We are available 24/7 to discuss your customised explainer video, 2D animation, or motion graphics project.
Contact us at info@explainersvideo.com
We specialise in creating high-quality, custom animations with unique and professional designs.
Our goal is to deliver impactful results with 100% client satisfaction guaranteed.
